Refund Policy

Last Updated: November 18, 2025

Thank you for shopping at Ms. Toma’s Creations. I am committed to providing high-quality digital resources that support learning, creativity, and cultural connection. Please read this Refund Policy carefully before making a purchase.

1. Digital Products — All Sales Are Final

All products sold on this website are digital downloads.

Because digital files cannot be returned, all sales are final and non-refundable.

Once your order is completed and the files are delivered, you gain instant access to the product. For this reason, refunds, exchanges, or cancellations cannot be offered.

2. File Access or Download Issues

If you’re having trouble accessing, opening, or downloading your files, I’m here to help. Please reach out through the Contact page and include:

Your order number
The product name
A brief explanation of the issue

I’ll make sure you receive support as soon as possible.

3. Accidental Purchases

Because products are delivered instantly after purchase, accidental purchases cannot be refunded. Please review product descriptions and previews carefully before completing checkout.

4. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please reach out. In verified duplicate cases, I may offer a store credit at my discretion.

5. Unauthorized Sharing or Distribution

Purchasing a digital product grants you personal and classroom use only.
You may not resell, share, redistribute, or upload these files publicly.

Violations of these terms may lead to refusal of future service.